August 20, 2026
Sun Health The Colonnade
Surprise, AZ
CEUs: 5.0 NCIA
Members: $275.00 paying by check
Members: $283.25 paying online
Non-Member: $375.00 paying by check
Non-Member: $386.25 paying online
Sponsored by
Join Arizona senior living and long-term care leaders for a high-impact day of insight, guidance, and real-world strategies—led by experts in the technology shaping our work and communities across the state.
Why Attend? You’ll walk away with:
- Actionable strategies you can use immediately
- Clarity on expectations and operational risk areas
- Practical insight into leveraging technology while maintaining compliance
- Peer learning and connection with leaders across the continuum
Program Schedule:
Beyond Implementation: Is PointClickCare Supporting the Business? ~ Susan Leonard – Meriplex
Susan Leonard, healthcare technology executive and former senior living CIO, will explore how organizations can determine whether PointClickCare continues to support safe, consistent, and efficient operations after implementation. As workflows evolve, organizations may experience operational drift—including inconsistent processes, misaligned access, unreliable reporting, integration issues, manual workarounds, and dependence on undocumented staff knowledge.
Susan will share a practical framework for evaluating PointClickCare across interconnected operational areas. Attendees will learn how to recognize common warning signs, identify risks and underused capabilities, and prioritize quick wins and longer-term opportunities for improvement. This leadership-focused session is not a product demonstration or clinical audit; it is designed to help organizations assess whether PointClickCare is truly supporting their people, processes, and operational goals.
Beyond Infrastructure: Using Technology to Strengthen Connection, Wellness and Care ~ Lydia Nguyen - LifeLoop
Senior living organizations are navigating a rapidly expanding technology landscape, with conversations often centering on operational risk, system selection, compliance, and return on investment. However, there is an equally important question leaders must keep at the center of these discussions: How can technology improve the daily lives of the people living and working in our communities?
Lydia Nguyen will explore the broader trends shaping senior living technology and offer a practical framework for evaluating technology not only as infrastructure, but as a catalyst for wellness, connection, personalization, and workforce support. Participants will examine how thoughtful technology strategies can help reduce staff burden, streamline workflows, strengthen communication, and create opportunities for more personalized and meaningful resident engagement. The discussion will also consider how technology can help teams adopt a more whole-person approach to wellness by bringing together insights from across departments, identifying early signals of change, and supporting more proactive, personalized responses.
Drawing on examples from senior living providers and research initiatives, this session will highlight how technology can support both operational goals and person-centered outcomes. Attendees will leave with actionable ideas for leveraging technology in ways that balance operational needs with the deeper goal of enhancing quality of life, supporting staff, and creating more connected communities.
From Crude Oil to Jet Fuel: How to Mine Your “Leading Indicator” Data to Deliver Proactive Wellness ~ Jim Lydiard – Centered Care
Senior living organizations are surrounded by data, but much of its potential value remains untapped. Jim Lydiard, CEO of Centered Care and Partner at Senior Living Transformation Company, will explore how organizations can transform fragmented information into meaningful “leading indicators” that help teams identify resident needs earlier and move from reactive care to proactive wellness.
Drawing on his extensive experience in senior housing and value-based care, Jim will demonstrate how organizations can better leverage existing data, technology, and wellness teams to turn information into action. Attendees will gain practical insight into how proactive use of data can support better resident outcomes, reduce avoidable hospital utilization, extend resident length of stay, and create meaningful operational value.
Preparing Your Organization for AI: Building the Data Foundation First ~ Michael Deenihan - Sun Health
Hear about what your colleagues are doing to incorporate technology for better results. Michael Deenihan will share real-world experience about taking data in the data lake, using a CDP to correlate that data into golden records, and using AI to find patterns in the data so we understand the lifecycle of our constituents.
Who Should Attend? This program is ideal for:
- Executive Directors / Administrators/ Assisted Living Managers
- Personnel in charge of IT and other technical functions
Event Details:
- Date: Thursday August 20, 2026
- Location: Sun Health - The Colonnade
- Format: In-person | One-day program
- Hosted by: Arizona LeadingAge
Reserve Your Spot!
This program is designed to be practical, relevant, and immediately useful—built for leaders who want to strengthen technology adoption and use without adding chaos to their week.
As the event approaches, we’ll share additional program details and final timing.
CONTINUING EDUCATION
- Administrators and Assisted Living Managers (NCIA): The following course is pending approval for continuing education for Administrators and Assisted Living Managers.
CANCELLATIONS & NO-SHOWS
- Registrations are fully transferable. Transfers must be submitted via email Gemenie Babb no later than 48 hours prior to the session.
- A full refund will be given to all cancellations received 10 or more business days prior to the program.
- A $30 administrative fee will be charged to all cancellations received six to nine business days prior to the program.
- No refunds will be given to cancellations received five or fewer business days prior to the program.
- Arizona LeadingAge reserves the right to cancel the program due to insufficient enrollment in which case pre-registered participants will be notified and full refunds provided.
